![]() ![]() A commercially reasonable workaround may be available. Severity Level 3 means an Incident where, notwithstanding proper installation and use of the Ivanti product(s): (a) there is non-critical degradation of performance or function in the Ivanti product(s) or (b) there are minor intermittent problems in the Ivanti product(s). Severity Level 2 means an Incident where, notwithstanding proper installation and use of the Ivanti product(s), there is an Error in a major program function causing significant impact to the Ivanti product(s) such that the Ivanti product(s) is difficult but not impossible to use. Severity Level 1 means an Incident where, notwithstanding proper installation and use of the Ivanti product(s): (a) a substantial portion of the Ivanti product(s) does not operate and cannot be restarted (b) there is an Error in a major program function that renders such major program function completely unusable or (c) there is an Error that causes a third-party, mission-critical application to be unstable.
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